Help

Delivery
Payment
How to order
Purchase history
Return and exchange of goods

How to order

All our goods are presented in the catalog. To select a product, choose desirable quantity, then click on the "Add to cart" button next to the desired product.

After you have selected all the goods you want, click on the "Proceed to Buy" or "Open Cart" button and you will be taken to the cart page. There you can, if you wish, change the number of ordered items (you must click on the "Recalculate" button after changing the quantity). There you can also select the delivery and payment method and enter your delivery address if necessary.

After you have entered all the data, click on the "Place Order" button at the bottom of the page. If you have chosen online payment, then you will be redirected to the payment page, in the case of other payment methods, a page will appear with information that the order has been accepted.

You should receive an email with your order details: check your "Spam" folder if not, as our letter could be filtered out as spam. There also is a possibility you have specified the wrong e-mail. But whether the letter has arrived or not, this does not affect the dispatch of the order.

If something does not work out, write or call us, we will definitely help you. And if nothing happens at all, you can simply send the wish list to us by e-mail, through the form on the website or by other means of communication (see Contacts).

Orders History

Logging in with your username and password, you can view the order history in your Personal Account. If the order has not been completed (the items were added to the cart, but the order has not been completed), it can be proceded ahead or cancelled. If you would like to cancel an order what status is "accepted", please email us.

If you did log in with your username and password, put the products in the basket, but has not completed the order, and now you are logging in again and wish to finish placing that order, you can find this uncompleted order in the list of your orders.

Return and exchange of goods

Return and exchange of goods of inadequate quality

Our store makes every effort to eliminate any need for a return or exchange of goods. All goods are visually inspected upon receipt from the supplier and before packing. However, it is not possible to completely eliminate the entire product defects.

You can return or exchange goods of inadequate quality during the warranty period, expiration date, or, if no such period has been established, within a period not exceeding two years.

The goods are accepted at the selling price. The money for the goods is either taken into account in the cost of a new order, or returned to the client in a convenient way for the store and the client.

Payment for the delivery of the return of goods of inadequate quality, provided that the return is agreed with the store, is borne by the store.

For information on how specifically you can return or exchange goods, see the section "Procedure for the exchange and return of goods".

Return and exchange of adequate quality goods

You can refuse the ordered product within 7 days after it has been delivered.

The return of goods of good quality is possible if its presentation and consumer properties are preserved.

Exchange of goods of good quality for a similar one is possible within 14 days from the date of the order has been delivered, if the goods did not suit you in shape, dimensions, style, color, size or configuration. Again, proper goods conditions must be preserved.

If at the time of your request to exchange a product, a similar product is not available for sale, you can refuse the product and demand a refund of its value.

The goods are accepted at the selling price. The money for the goods is either taken into account in the cost of a new order, or returned to the client in a convenient way for the store and the client.

Delivery costs for the exchange or return of goods of proper quality are borne by the buyer.

Food products of adequate quality are subject of return and exchange if they have not been unsealed!!!

In accordance with local legislation, there is list of goods those are not subject to return or exchange if sold in adequate quality. Briefly, you can find most important goods of this list below. Paty attention, this list is not complete. So, don't hesitate to contact us if you are interested or not sure about specific product.

1. Goods for the prevention and treatment of diseases at home (sanitary and hygiene items, instruments, medical devices and equipment, oral hygiene products, spectacle lenses, childcare items), medicines;
2. Personal hygiene items (toothbrushes, combs, hairpins, hair curlers, wigs, hairpieces and other similar products)
3. Perfumery and cosmetic products;
4. Textile goods (cotton, linen, silk, woolen and synthetic fabrics, goods made of non-woven materials such as fabrics - ribbons, braid, lace and others);
5. Sewing and knitwear (garments and knitted underwear, hosiery)
6. Household chemicals, pesticides and agrochemicals
7. Jewelry and other articles made of precious metals and (or) precious stones, cut precious stones

For details on how you can return or exchange an item, see the next section.

The procedure for exchange and return of goods

If you need to return or exchange goods, write or call us to coordinate this procedure with us.

The goods shall be returned in proper conditions (as it was mentioned above) via specified and coordinated with seller delivery service. Pay attention, please: your account will be reimbursed only after we receive the goods back in proper conditions.

Separation of responsibility

While delivering and returning goods, we are guided by the following principle of separation of responsibility:

1) Until the time the order has been handed over to you by postal or courier service, all responsibility for possible loss or damage to the goods is our.

2) From the moment the order has been handed over to you until the moment we received the order back, you are responsible for any damage or loss, except in the case of returning goods of inadequate quality: in this case it is always the seller's responsibility.